Refund Policy
Last updated: June 2026
AirworthIQ provides digital aircraft record processing, AI-assisted extraction, customer review tools, and report preparation services. Because these services may begin shortly after records are uploaded, refund eligibility depends on where the job is in the workflow.
Before Upload
If you purchase a service but have not uploaded records and processing has not started, you may request a full refund.
After Upload but before Processing
If records have been uploaded but AI/OCR processing has not started, we may issue a full or partial refund depending on the circumstances.
Because our services provide immediate access to infrastructure and compute resources, payments are non-refundable.
After Processing Begins
Once AI/OCR extraction, scanner processing, or record analysis has started, the order is generally non-refundable because computing resources and processing work have already been used.
After Customer Review Access
Once scan results or the customer review interface has been made available, the order is generally non-refundable.
After Final Report Delivery
Once a final report has been generated, published, delivered, or emailed, the order is non-refundable except where required by law or where AirworthIQ determines there was a material service failure.
Duplicate Charges
Duplicate charges or billing errors will be refunded after verification.
Service Failures
If AirworthIQ cannot process your records due to a technical issue on our side, we may offer a retry, credit, partial refund, or full refund depending on the issue.
Customer-Provided Records
Refunds may not be available if processing fails because uploaded files are incomplete, unreadable, unrelated, corrupted, password-protected, or missing required logbook volumes.
How to Request a Refund
To request a refund, contact AirworthIQ at support@airworthiq.com with your name, email address, job reference number, and reason for the request.
Refund Timing
If approved, refunds are processed within 5–10 business days, depending on your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Updated versions will be posted on this page.
Last updated: June 2026
AirworthIQ provides digital aircraft record processing, AI-assisted extraction, customer review tools, and report preparation services. Because these services may begin shortly after records are uploaded, refund eligibility depends on where the job is in the workflow.
Before Upload
If you purchase a service but have not uploaded records and processing has not started, you may request a full refund.
After Upload but before Processing
If records have been uploaded but AI/OCR processing has not started, we may issue a full or partial refund depending on the circumstances.
Because our services provide immediate access to infrastructure and compute resources, payments are non-refundable.
After Processing Begins
Once AI/OCR extraction, scanner processing, or record analysis has started, the order is generally non-refundable because computing resources and processing work have already been used.
After Customer Review Access
Once scan results or the customer review interface has been made available, the order is generally non-refundable.
After Final Report Delivery
Once a final report has been generated, published, delivered, or emailed, the order is non-refundable except where required by law or where AirworthIQ determines there was a material service failure.
Duplicate Charges
Duplicate charges or billing errors will be refunded after verification.
Service Failures
If AirworthIQ cannot process your records due to a technical issue on our side, we may offer a retry, credit, partial refund, or full refund depending on the issue.
Customer-Provided Records
Refunds may not be available if processing fails because uploaded files are incomplete, unreadable, unrelated, corrupted, password-protected, or missing required logbook volumes.
How to Request a Refund
To request a refund, contact AirworthIQ at support@airworthiq.com with your name, email address, job reference number, and reason for the request.
Refund Timing
If approved, refunds are processed within 5–10 business days, depending on your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Updated versions will be posted on this page.
Last updated: June 2026
AirworthIQ provides digital aircraft record processing, AI-assisted extraction, customer review tools, and report preparation services. Because these services may begin shortly after records are uploaded, refund eligibility depends on where the job is in the workflow.
Before Upload
If you purchase a service but have not uploaded records and processing has not started, you may request a full refund.
After Upload but before Processing
If records have been uploaded but AI/OCR processing has not started, we may issue a full or partial refund depending on the circumstances.
Because our services provide immediate access to infrastructure and compute resources, payments are non-refundable.
After Processing Begins
Once AI/OCR extraction, scanner processing, or record analysis has started, the order is generally non-refundable because computing resources and processing work have already been used.
After Customer Review Access
Once scan results or the customer review interface has been made available, the order is generally non-refundable.
After Final Report Delivery
Once a final report has been generated, published, delivered, or emailed, the order is non-refundable except where required by law or where AirworthIQ determines there was a material service failure.
Duplicate Charges
Duplicate charges or billing errors will be refunded after verification.
Service Failures
If AirworthIQ cannot process your records due to a technical issue on our side, we may offer a retry, credit, partial refund, or full refund depending on the issue.
Customer-Provided Records
Refunds may not be available if processing fails because uploaded files are incomplete, unreadable, unrelated, corrupted, password-protected, or missing required logbook volumes.
How to Request a Refund
To request a refund, contact AirworthIQ at support@airworthiq.com with your name, email address, job reference number, and reason for the request.
Refund Timing
If approved, refunds are processed within 5–10 business days, depending on your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Updated versions will be posted on this page.